Privacy policy

This Privacy Policy explains how WeTheHobby (“WeTheHobby,” “we,” “our,” or “us”) collects, uses, and protects the information you provide when visiting or purchasing from our website or participating in our content, live breaks, or mobile messaging programs.

WeTheHobby is committed to safeguarding your privacy. If we ask you to provide information that can identify you, rest assured it will be used only in accordance with this Privacy Policy.

Information We Collect

Full Name
Collected when you create an account or place an order (as a guest or registered user). If you store multiple addresses on your account, the names associated with those addresses are also collected.

Contact Information
Including email address and telephone number. These are often required so we can process, ship, and update you on your orders. For example, carriers may need your phone number to coordinate delivery.

Demographic & Preference Information
Including postcode, product interests, collecting preferences, and other data that help us personalize your WeTheHobby experience. This includes items left in your cart, saved preferences, and (with your consent) occasional newsletters with offers, release alerts, and updates.

Order & Account Activity
Purchase history, break participation, shipping details, and website activity used to improve your experience, prevent fraud, and provide support

How We Use the Information

Order Processing & Internal Record Keeping
We use your information to process orders, generate invoices, and fulfill shipments. Physical order documents (containing your name and address) are handled only by essential staff and stored in accordance with applicable privacy laws. By law, we maintain archived order records for tax and compliance purposes.

Promotional Communication
With your consent, we may send emails about new releases, product drops, special offers, or WeTheHobby updates. You can unsubscribe at any time from your account dashboard or via the link at the bottom of every email.

Customer Support
We may contact you via email, phone, or mail regarding order issues, account questions, or service-related updates.

Location-Based Personalization
We may use your general location to provide relevant promotional content, such as: local events, shipping options, or region-specific product information.

Website Personalization & Display Marketing
We use browsing behavior, purchase history, and activity to tailor your experience - this may include suggested products, tailored recommendations, or homepage adjustments.

Fraud Prevention
Some orders may require additional review by our fraud-prevention systems or payment processors. In these cases, we may confirm addresses or payment details with our payment security partners.

Security

WeTheHobby is committed to keeping your information secure. We use appropriate physical, digital, and administrative safeguards to protect your data from unauthorized access or disclosure.

When necessary, our payment processors may review your transaction to prevent fraud. During these reviews, limited information such as your address may be shared with them for validation.

Cookies

Cookies are small data files that allow our website to tailor itself to your preferences and improve your experience.

We use cookies for:

• Traffic Analytics: To understand which pages are used most and optimize website flow.
• Cart Memory: To ensure your cart and preferences stay saved.
• Website Improvement: To analyze trends and improve functionality.

Cookies do not allow us access to your computer or personal files outside of what you explicitly share.

You may accept or decline cookies in your browser settings; however, declining cookies may limit certain website features.

External Links

Our site may contain links to external websites. Once you leave our website, we cannot control or be responsible for how your information is used on other sites. We encourage you to review the Privacy Policies of any external sites you visit.

Payment Providers

To offer different payment methods, we may share your personal data such as contact information and order details with payment processors at checkout. Certain payment processors (e.g., Stripe, Shop Pay, PayPal) may also receive necessary information to validate and process your payment.

Controlling Your Personal Information

You may restrict or manage the use of your personal information by:

• Adjusting marketing preferences 
• Using unsubscribe links in promotional emails.
• Contacting us at support@wethehobby.com to modify or remove marketing consent.

We will not sell or lease your personal information to third parties. We may share relevant information only when legally required or when you grant explicit permission.

You may request details of personal information we hold about you under applicable privacy laws. A small administrative fee may apply. To request your data, contact our support team via our Contact page.

If any information we hold about you is incomplete or inaccurate, please email us and we will correct it promptly.

Mobile Terms of Service

The WeTheHobby mobile messaging service (“Service”) is operated by WeTheHobby (“WeTheHobby,” “we,” “us”). By using the Service, you agree to the following Mobile Terms. We may modify or cancel the Service or these Terms at any time; continued use constitutes acceptance.

By consenting to WeTheHobby’s SMS/text messaging service, you agree to receive recurring messages, service notifications, release alerts, order updates, cart reminders, promos, or other marketing from WeTheHobby through your mobile provider. Messages may use automated technology.

Your consent is not a condition of any purchase.

Mobile provider's message and data rates may apply. Message frequency may vary.

Opting Out
You may unsubscribe at any time by clicking the unsubscribe link in any text message. You will receive a confirmation message, and no further texts will be sent unless initiated by you. If you participate in multiple WeTheHobby text programs, you may need to opt out of each separately.

Support
For assistance, email support@wethehobby.com.

Number Changes
If you change your mobile number, you must re-enroll with your new number.

Liability
Wireless carriers are not responsible for delayed or undelivered messages. To the extent permitted by law, we are not responsible for any failures, delays, or errors in message delivery.