Interested in learning more about future roles? Contact careers@wethehobby.com
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Operations Supervisor
Responsibilities
- Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
- Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
- Oversee receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
- Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
- Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Operations Manager to implement strategic improvements.
- Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
- Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.
Required Qualifications
- High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus)
- Proven experience in a supervisory role within a warehouse or fulfillment center
- Strong leadership and communication skills
- Detail-oriented with a strong focus on quality control
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with inventory management systems
- Proficient in computer literacy, particularly Microsoft Excel
Physical Requirements
- While this is primarily a desk-based role, the employee must be able to:
- Sit or stand at a workstation for extended periods throughout the workday.
- Regularly bend, stoop, reach, or ascend stairs within an office or warehouse environment.
- Lift, carry, and move product cases, shipping materials, and office equipment weighing up to 50 pounds.
- Navigate between office, warehouse, and live production areas while collaborating with multiple.
Compensation & Schedule
- Schedule: Sunday 8:30 am - 4:30 pm, Monday – Thursday 1:30 pm – 10:00
- The salary range for this position is $24.00 - $26.00 per hour based on location in Rochester, NY, and experience.
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Retail Manager
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. They possess a muscle of customer-curiosity, or a genuine desire to speak with customers to learn how we can grow the hobby together and make WeTheHobby the best version of ourselves. This knowledge and care for the customer experience are only matched by their authenticity and yes attitude!
All team members will drive revenue via sales and referrals, aim to enhance the fan experience through the power of collecting, and act as a brand ambassador for WeTheHobby within their assigned retail location. This role is on-site inPhiladelphia, PA.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry of social commerce.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Help sustain a motivated and engaging WeTheHobby team at your shop utilizing the Championship Mentality.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
- Act as the team captain in the presence of, and in the absence of, your head coach.
Qualifications
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay/salary range for this position is $72,000 - $87,000 annually, based on location in Philadelphia, PA.
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Manager positions will be contingent upon successfully passing a background check following acceptance of the offer.
Logistics Associate
The Logistics Associate is responsible for supporting the efficient movement of inventory, products, and shipments across multiple company locations. This role oversees inbound and outbound shipping and receiving activities, coordinates inventory transfers, maintains organized warehouse environments, and helps ensure timely fulfillment of operational needs.
Reporting to the Logistics Manager, the Logistics Associate partners with Procurement, Product, Breaking, Operations, Customer Experience, and external vendors to maintain inventory accuracy, optimize logistics processes, and support WeTheHobby's fast-paced business operations. This role may support additional operational initiatives and responsibilities as assigned to meet evolving business needs.
Shipping &Receiving
- Receive, inspect, and verify incoming shipments for accuracy, quality, and completeness.
- Coordinate outbound shipments, ensuring proper packaging, labeling, invoicing, and shipping documentation, including international shipments.
- Coordinate inventory transfers between company facilities based on operational needs.
- Maintain accurate shipping, receiving, and inventory records.
- Maintain clean, organized, and efficient shipping, receiving, and warehouse areas.
- Assist with inventory counts, audits, reconciliations, and stock organization.
- Identify opportunities to improve shipping, receiving, and logistics processes and recommend solutions to the Logistics Manager.
Logistics& Inventory Coordination
- Coordinate pickups and deliveries with carriers, freight providers, and vendors.
- Track inbound and outbound shipments to ensure timely delivery.
- Monitor shipping and receiving metrics and identify opportunities to improve efficiency and accuracy.
- Safely operate company vehicles, including a cargo/sprinter van, to transport inventory and materials between company facilities as needed.
- Support inventory movement and replenishment activities to meet operational priorities.
Quality & Inventory ControlPerform quality inspections on incoming products and outgoing shipments.
- Investigate and resolve shipment discrepancies, damaged merchandise, and inventory issues.
- Ensure inventory is stored, handled, and transported safely and accurately.
- Support continuous improvement initiatives to enhance logistics efficiency and inventory accuracy.
- Support purchasing and inventory administration through accurate purchase order creation, sales order entry, and related system updates.
Cross-Functional Collaboration
- Partner with Procurement, Product, Breaking, Operations, Customer Experience, and other departments to coordinate inventory movement, shipping priorities, and operational needs.
- Communicate professionally with vendors, freight carriers, customers, and business partners.
- Provide regular updates to the Logistics Manager regarding shipping, receiving, inventory, and logistics performance.
- Support cross-functional operational initiatives and assist other departments as business needs require.
Required Qualifications
- Previous experience in shipping, receiving, warehouse, logistics, inventory, or distribution operations.
- Experience using shipping software and standard computer applications.
- Strong organizational skills with exceptional attention to detail.
- Excellent communication, problem-solving, and time management skills.
- Ability to prioritize multiple tasks in a fast-paced environment while adapting to changing business needs.
- Positive attitude with a strong work ethic and commitment to teamwork.
- Valid driver's license with the ability to meet Company motor vehicle standards, including successful completion of annual Motor Vehicle Record (MVR) reviews.
Preferred Qualifications
- Experience with inventory management systems or ERP software.
- Experience using ShipStation, UPS WorldShip, FedEx Ship Manager, or similar shipping platforms.
- Experience with international shipping, customs documentation, and Electronic Export Information (EEI) filings.
- Experience operating warehouse equipment such as pallet jacks and hand trucks.
- Interest in sports and knowledge of the sports card hobby is a plus.
Physical Requirements
This position requires regular physical activity and movement between office, shipping, receiving, storage, and warehouse environments. The employee must be able to:
- Stand and walk for extended periods throughout the workday.
- Frequently bend, stoop, kneel, crouch, reach, push, pull, and twist while handling inventory, shipments, and equipment.
- Regularly lift, carry, move, and position boxes, shipping materials, and products weighing up to 50 pounds without assistance.
- Occasionally move heavier items using appropriate equipment or team assistance.
- Load, unload, organize, and transport inventory throughout office, shipping, receiving, storage, and warehouse areas.
- Operate pallet jacks, carts, hand trucks, scanners, and other material handling equipment as needed.
- Safely operate a company vehicle, including a cargo/sprinter van, to transport inventory and materials between company locations.
- Work in a variety of environments, including office spaces, shipping and receiving areas, loading docks, and warehouse settings, with varying temperatures, moderate noise levels, and frequent movement of people and equipment.
Compensation & Schedule
- Full-time, 40 hours/week.
- Schedule: Tuesday – Saturday 8:30am – 5pm
- Hourly Rate: starting $23 - $25 based upon experience
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
- Valid driver's license with the ability to meet Company motor vehicle standards, including successful completion of annual Motor Vehicle Record (MVR) review.
Operations Associate
Responsibilities
- Sort, verify, and pack sets of individual cards resulting from group card breaks
- Pack and ship normal sports card boxes and cases
- Perform fulfillment-related data entry
- Assist in receiving new products from suppliers (as needed)
- Manage inventory systems (as needed)
- Take on additional operational tasks based on performance/experience
Qualifications
- No industry experience is required, but experience in warehouse operations, fulfillment, or online commerce is a major plus
- Strong organizational and communication skills
- High attention to detail
- Sports knowledge is helpful
- Computer literacy
- Ability to follow instructions and work independently
WeTheHobby complies with applicable Federal and State laws. All newly hired employees are verified through E-Verify, an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA), to confirm their identity and employment eligibility.
If you’re energetic, motivated, and ready to join a team of like-minded professionals in an exciting industry, apply now!
Retail Manager
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. They possess a muscle of customer-curiosity, or a genuine desire to speak with customers to learn how we can grow the hobby together and make WeTheHobby the best version of ourselves. This knowledge and care for the customer experience are only matched by their authenticity and yes attitude!
All team members will drive revenue via sales and referrals, aim to enhance the fan experience through the power of collecting, and act as a brand ambassador for WeTheHobby within their assigned retail location. This role is on-site inKissimmee, FL.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry of social commerce.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Help sustain a motivated and engaging WeTheHobby team at your shop utilizing the Championship Mentality.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
- Act as the team captain in the presence of, and in the absence of, your head coach.
Qualifications
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay/salary range for this position is $72,000 - $87,000 based on location in Kissimmee, FL.
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Location positions will be contingent upon successfully passing a background check following acceptance of the offer.
Motion Graphics Designer (Contract-to-Hire)
Position Overview
WeTheHobby is seeking a highly driven Contract Motion Graphics Designer to join our creative team. This role is focused on creating engaging motion assets that bring our products to life, strengthen product storytelling, and elevate key launch moments. You’ll work closely with Marketing and Product Design to create memorable user experiences across digital platforms and campaigns. We're a fast-moving, collaborative team that values ownership, creativity, and craftsmanship.
Key Responsibilities
- Design and animate engaging live stream graphics and effects
- Organize and maintain digital assets and project files
- Contribute new concepts for animated graphics to position WeTheHobby as an industry leader
- Design adjacent WTH-related collateral marketing materials for print and digital
- Deliver polished, production ready work under tight timelines
- Maintain WeTheHobby’s visual standards and brand consistency
Required Skills
- 3-7 years of experience in a high-growth startup or creative agency environment
- Strong design, layout, composition and animation skills
- Thrives in a collaborative creative environment, contributing ideas, giving and receiving feedback, and working across teams to deliver compelling motion design.
- Advanced proficiency in Adobe After Effects, Photoshop and Illustrator
- Proficiency with Canva or similar
- Excellent organizational skills and attention to detail
- Portfolio demonstrating highly polished design and animation work (sports or live content preferred)
Contract Details
- Contract / Freelance position
- Duration: 3-months
- Onsite: 23 Arlington Street, Rochester NY, 14607
- Reporting to: Head of Product Design
Physical Requirements
- While this is primarily a desk-based role, the employee must be able to:
- Sit or stand at a workstation for extended periods throughout the workday.
- Regularly bend, stoop, reach, or ascend stairs within an office or warehouse environment.
- Lift, carry, and move product cases, shipping materials, and office equipment weighing up to 50 pounds.
- Navigate between office, warehouse, and live production areas while collaborating with multiple departments.
Compensation & Schedule
- Schedule: Monday – Friday 9:00 am – 5:00 pm
- The hourly rate for this position is $33.65 - $38.46 per hour, based on location in Rochester, NY, and experience.
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Senior Software Engineer
About WeTheHobby
WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!
Our Work Environment Includes
- Modern office setting
- Strong growth opportunities
- Flexible working hours
- Lively atmosphere
- A team that cares about one another
- Welcoming and inclusive culture
Since our inception in 2021, WeTheHobby has grown dramatically (and profitably) with over 200 full time staff and 750,000+ followers across our social and marketplace channels. We operate at the intersection of entertainment, sports, and eCommerce, revolutionizing the way fans engage with sports cards. If you are an outgoing leader who thrives in sales-driven environments and understands the power of entertainment to drive commerce, this is the role for you!
See us in action on Whatnot: https://www.whatnot.com/user/wethehobby See us in action on Fanatics Live: https://www.fanatics.live/shops/www.fanatics.live/shops/we-the-hobby
Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)
About The RoleWeTheHobby is evolving from a high-growth startup into a mature, event-driven enterprise. We are seeking a Senior Software Engineer to act as an architectural partner to the SVP of Engineering. Your mission is to help define the blueprint for our future state: decoupling our monolith, eradicating spreadsheet-dependency, and building a "Central Nervous System" that connects our operational tools with our financial truth.
The right candidate is an "AI-Augmented Systems Architect." This isn't a role for someone who wants to sit in a corner and close tickets; it’s for a key thinker who wants to shape the very bones of a company.
We are looking for the right-hand to the SVP of Engineering, someone who will act as a partner that can recognize flaws and fix them on their own rather than waiting for instructions.
This is an on-site role at our flagship facility in the Neighborhood of the Arts in Rochester, NY with the potential for fully remote working.
What You'll Do
- Co-Architect the Blueprint: Work alongside the SVP of Engineering to design a Service Oriented Architecture (SOA) that is resilient, observable, and built for 10x scale.
- Modernize & Decouple: Strategically break down the legacy monolith into domain driven services, ensuring zero downtime and high data integrity.
- AI-Accelerated Engineering: Champion the use of AI tools (Cursor, Claude, LLMs) to accelerate design, refactoring, automate documentation, and rapidly prototype new system components.
- Eliminate Manual Friction: Systematically replace manual spreadsheet workflows with robust, automated digital processes that live within our platform.
- Technical Mentorship: Level up the engineering team by setting a high bar for code quality, architectural thinking, and the adoption of modern development tools.
The Tech Stack
- Backend: .NET 9 / C#
- Frontend: React/Typescript
- Data: PostgreSQL (RDS), Entity Framework, Event-Driven Patterns
- Infrastructure: AWS (RDS, EC2, S3), Azure DevOps (ADO)
- Observability: Structured Logging (Serilog/Seq)
- AI Tooling: Advanced proficiency in Cursor, Claude Code, or LLM-driven architectural design.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related field, or equivalent practical experience.
- Proven experience building, scaling, and optimizing technology infrastructure at a Series B, C, or D startup in the technology, eCommerce, media, entertainment, or streaming sectors, or at another high-growth company.
- Led or played a significant role in migrating a monolithic application architecture to a service oriented or microservices-based architecture.
- Familiarity with Whatnot, Fanatics Live, or similar livestream commerce platforms, as well as the eCommerce, collectibles, media, or entertainment industries.
- Excellent communication, collaboration, and leadership skills, with the ability to influence cross functional stakeholders and drive technical initiatives.
Operations Associate - Part Time
WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!
Our Work Environment Includes
- Modern office setting
- Strong growth opportunities
- Flexible working hours
- Lively atmosphere
- A team that cares about one another
- Welcoming and inclusive culture
WeTheHobby,a trusted and respected brand in the sports entertainment industry, is looking for multiple part-timeEvening Operations Associatesto assist with our shipping operations. This is a unique opportunity to join an amazing team of professionals in one of the most exciting and evolving industries around.
This role is on-site at our innovative sports card store in the Neighborhood of the Arts in Rochester, NY. Join a forward-thinking team, raising the standards of sports collectibles, and playing a major role in an explosive and exciting industry.
Responsibilities
- Sort, verify, and pack sets of individual cards resulting from group card breaks
- Pack and ship normal sports card boxes and cases
- Perform fulfillment-related data entry
- Assist in receiving new products from suppliers (as needed)
- Manage inventory systems (as needed)
- Take on additional operational tasks based on performance/experience
Shift B
- Wednesday (5:00pm - 11:00pm)
- Thursday (5:00pm - 11:00pm)
- Friday (5:00pm - 11:00pm)
- Sunday (8:00am - 4:00pm)
Qualifications
- No industry experience is required, but experience in warehouse operations, fulfillment, or online commerce is a major plus
- Strong organizational and communication skills
- High attention to detail
- Sports knowledge is helpful
- Computer literacy (Microsoft Excel)
- Ability to follow instructions and work independently
- Availability for evening shifts (5:00pm - 11:00pm) and weekends (8:00am - 4:00pm)
Retail Associate - Part Time
WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!
Our Work Environment Includes
- Modern office setting
- Strong growth opportunities
- Flexible working hours
- Lively atmosphere
- A team that cares about one another
- Welcoming and inclusive culture
WeTheHobby, a trusted and respected brand in the sports entertainment industry, is looking for an energetic sales associate to join our sports card retail store. This candidate will be responsible for helping ensure an enjoyable community atmosphere for our clientele.
This role is part-time and on-site at our innovative sports card store in Neighborhood Of The Arts in Rochester, NY. Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
See us in action on Whatnot: https://www.whatnot.com/user/wethehobby
See us in action on Fanatics Live: https://www.fanatics.live/shops/www.fanatics.live/shops/we-the-hobby
Find us on social: @wethehobby (Instagram, LinkedIn, YouTube, TikTok, Facebook)
Our Ideal Candidate Is
- Enthusiastic and self-motivated
- Provide excellence in customer service
- Attention to detail
- An excellent multitasker who enjoys engaging with people
- Has a growth mindset and is able to take direction and constructive feedback
- Ability to sell and upsell products and services
- Flexible with scheduling to work afternoons, evenings or weekends.
Requirements
- Proven experience in retail
- Desired experience in service industry & event management
- Track record of providing exceptional customer service, driving sales, and maintaining high quality standards.
- Experience with POS, Square desirable
- Experience with Inventory management and tracking
- Ability to maintain discretion and confidentiality when dealing with high-profile clients/athletes
- Interest in sports desirable
- TCG knowledge desirable
Physical Requirements
- Sit or stand at a workstation for extended periods of time.
- Occasionally bend, stoop, or ascend stairs in an office environment.
- Lift and carry items such as laptops, monitors, and small office equipment weighing up to 50 pounds.
- Navigate a typical office setting, including attending in-person meetings or collaborating across departments.
In accordance with applicable Federal and State laws, the anticipated annual salary range for this position based upon location in Rochester, NY and experience is $18 - $20 per hour.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Retail Associate
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude!
All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site inPhiladelphia, PA, with strong upward mobility opportunities for short-term growth for successful performance.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
Qualifications
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay / salary for this position is $20.00 per hour, based on location in Philadelphia, PA
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Associate positions will be contingent upon successfully passing a background check following acceptance of the offer.
Retail Associate
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude!
All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site inKissimmee, FL, with strong upward mobility opportunities for short-term growth for successful performance.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
Qualifications - Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay for this position is ~ $20 an hour, based on location in Kissimmee, FL.
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Location positions will be contingent upon successfully passing a background check following acceptance of the offer.