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Operations Supervisor
Rochester, NY
Full-Time
Responsibilities
- Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
- Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
- Oversee receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
- Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
- Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Operations Manager to implement strategic improvements.
- Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
- Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.
Required Qualifications
- High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus)
- Proven experience in a supervisory role within a warehouse or fulfillment center
- Strong leadership and communication skills
- Detail-oriented with a strong focus on quality control
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with inventory management systems
- Proficient in computer literacy, particularly Microsoft Excel
Physical Requirements
- While this is primarily a desk-based role, the employee must be able to:
- Sit or stand at a workstation for extended periods throughout the workday.
- Regularly bend, stoop, reach, or ascend stairs within an office or warehouse environment.
- Lift, carry, and move product cases, shipping materials, and office equipment weighing up to 50 pounds.
- Navigate between office, warehouse, and live production areas while collaborating with multiple.
Compensation & Schedule
- Schedule: Sunday 8:30 am - 4:30 pm, Monday – Thursday 1:30 pm – 10:00
- The salary range for this position is $24.00 - $26.00 per hour based on location in Rochester, NY, and experience.
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
On-Air Personality
Rochester, NY
Full-Time
We’re looking for an enthusiastic On-Air Personality to become the face of our brand. If you’re a natural entertainer with a love for sports, entertainment, and a flair for live streaming, this role is your chance to combine passion with performance.
As part of our growing team, you’ll host interactive live streams, showcase high-demand products, and connect with an engaged audience of collectors. You’ll also play a key role in representing WeTheHobby at industry events and helping build our digital & physical presence.
What You’ll Do
- Go Live with Confidence: Host exciting live-streamed sports card breaks, delivering energy, entertainment, and expertise to captivate viewers.
- Engage with Fans: Create a welcoming and interactive atmosphere, responding to audience questions and building relationships.
- Showcase Products: Promote current and upcoming products, emphasizing their value to both seasoned and new collectors.
- Maintain High Integrity: Carefully handle, organize and/or sleeve high-value products during live sessions, ensuring quality and accuracy for customers.
- Build the Brand: Collaborate with our marketing team to generate social media content and expand WeTheHobby’s online reach.
- Attend Industry Events: Represent the brand at card shows and community events, connecting with collectors and partners.
- Innovate the Experience: Continuously improve how we engage, entertain, and grow our fanbase through feedback and creativity.
What We’re Looking For
- Passion for Sports: A genuine enthusiasm for sports, and the culture surrounding them.
- Natural Performer: Comfortable in front of a camera, with a lively and engaging personality.
- Attention to Detail: Organized and meticulous with card handling, sorting, sleeving, and shipment preparation.
- Exceptional Communication: Clear, charismatic, and personable verbal skills to educate and entertain simultaneously.
- Adaptability & Drive: Willingness to work evenings, weekends, and in a fast-paced, evolving environment.
Bonus Points For
- Previous experience in live broadcasting, sales, or eCommerce.
- Familiarity with platforms like Fanatics Live, Whatnot, and TikTok, plus experience using streaming equipment.
- Knowledge of break-specific terms (e.g., “case hit”, “1:1”, "parallel cards," "rookie autos") within the sports trading card industry.
- A social media presence in the sports or hobby industry.
- Background in collectibles or related industries.
Why Join WeTheHobby?
- Exciting Growth: Be part of a rapidly growing company in an exploding market.
- Competitive Pay: Salary base, plus per-show commissions
- Benefits: Comprehensive health insurance, paid time off, and more!
- Dynamic Team: Work with a passionate, supportive, and innovative group.
- Unique Opportunities: Build your personal brand while representing a leading name in sports, entertainment, and collectibles.
Physical Requirements
While this is primarily a desk-based role, the employee must be able to:
- Sit or stand at a workstation for extended periods of time
- Occasionally bend, stoop, or ascend stairs in an office environment
- Lift and carry items such as laptops, monitors, and small office equipment weighing up to 50 pounds
- Navigate a typical office setting, including attending in-person meetings or collaborating across departments
In accordance with applicable Federal and State laws, the anticipated pre-commission base salary upon hire for this position based upon location in Rochester, NY, and experience is $60,000 annually.
On-Air Personalities earn on average combined total compensation of $75k - $110k annually.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Senior Software Engineer
Rochester, NY
Full-Time
About The Role
WeTheHobby is evolving from a high-growth startup into a mature, event-driven enterprise. We are seeking a Senior Software Engineer to act as an architectural partner to our engineering leadership. Your mission is to help build the "Central Nervous System" of our business: a real-time event backbone that knows what inventory we have, where it is, and who our customers are across every channel we sell on. That means making inventory real-time, unifying customer identity, and giving every department trusted data instead of spreadsheets.
The right candidate is a Systems Architect who cares deeply about data correctness and knows how to design systems where problems surface fast. This isn't a role for closing tickets in a corner. It's for someone who wants to shape the bones of a fast-growing company.
You'll be the right hand to the SVP of Engineering, a partner who spots flaws and fixes them without waiting to be asked, and who sets the patterns and quality bar our team and development partners build on.
This is an on-site role at our flagship facility in the Neighborhood of the Arts in Rochester, NY with the potential for remote working for candidates based in New York, Massachusetts, Florida, Connecticut, New Jersey, Texas or Pennsylvania.
What You'll Do
- Build Real-Time Inventory: Evolve our inventory ledger into an event-driven platform that keeps our systems and sales channels in sync, with reconciliation that catches drift before it becomes a problem.
- Unify Customer Identity: Design and build a canonical customer identity service that connects collectors across every platform and powers our CRM, consumer app, and rewards.
- Enable Trusted Data: Replace spreadsheet workflows with governed data models and automated processes, partnering with Analytics so every department can self-serve with confidence.
- AI-Accelerated Engineering: Champion AI tools (Claude Code, Cursor) to speed up design, refactoring, documentation, and prototyping.
- Set the Bar: Establish the patterns, integration contracts, and code quality standards our team and development partners build on.
The Tech Stack
- Platform: AWS, event-driven architecture, Azure DevOps
- Data: PostgreSQL (RDS), transaction ledger and ETL pipelines, event streaming
- Backend: Python / FastAPI, building lean API services as the domains demand
- Frontend: React / TypeScript
- Legacy: .NET 9 / C# monolith with Entity Framework
Qualifications
- 7+ years building production backend systems, with deep Python experience and strong API design skills (FastAPI or similar)
- Built or rebuilt an inventory, order, ledger, or payments system where data correctness mattered, including event-driven integrations, idempotency, and reconciliation
- Hands-on experience with event-driven architecture: message queues or streams, webhook ingestion, and the patterns that keep distributed data consistent
- Strong data modeling skills in PostgreSQL, with experience building data foundations that other teams and analytics can trust
- Track record integrating third-party SaaS and platform APIs, and designing around their limits and failure modes
- Experience incrementally modernizing a legacy system without downtime
- Fluent, daily user of AI development tools (Claude Code, Cursor) with a clear point of view on how they change the way teams build
- Clear communicator who can influence non-technical stakeholders and set direction for a small team and external partners
Compensation is expected to fall between $137,000 - $192,000
Repack Associate
Rochester, NY
Full Time
About The Role
- The Repack Associate plays a hands on role in the creation and preparation of WeTheHobby branded repack products. This position is responsible for selecting and preparing slabs, assembling products, and maintaining accurate inventory and packaging standards. The ideal candidate possesses strong sports card knowledge across major sports, exceptional attention to detail, and the ability to work efficiently in a fast-paced production environment while handling high value collectibles with care and accuracy.
What You'll Do
- Utilize deep knowledge of the sports card and memorabilia industry, including player performance, hobby trends, product hierarchy, and collector demand across major sports.
- Digitally and manually build custom repack products while ensuring accuracy, consistency, and presentation quality standards are met.
- Pull, inspect, clean, and prepare graded cards and slabs for packaging and final assembly.
- Package products accurately using heat seal and shrink wrap equipment while maintaining company quality and presentation standards.
- Apply labels, seals, and packaging materials accurately to ensure proper product tracking and inventory control.
- Maintain accurate inventory records and assist with inventory adjustments, spreadsheet updates, and product tracking as needed.
- Communicate proactively with Repack leadership regarding inventory needs, product discrepancies, damaged items, or operational concerns.
- Follow directions from department leadership regarding product builds, card selection, packaging priorities, and workflow execution.
- Maintain exceptional attention to detail in all aspects of product handling, packaging, inventory management, and quality control.
- Support a clean, organized, and safe work environment while handling high value collectibles and inventory.
- Perform other duties and operational support tasks as assigned.
Candidate Qualities
- Strong organizational and communication skills
- High attention to detail
- Sports knowledge
- Ability to follow instructions and work independently
- Knowledge of third-party grading services
- 3-5 years of sports card experience as a professional, dealer or collector (nice to have)
Qualifications
- Experience in sports, trading cards, or collectibles preferred.
- Excellent verbal and written communication skills and exceptional attention to details with customers via phone/text/email.
- Attentive and strong multi-tasking capabilities
- Willing and able to work non-traditional business hours (nighttime/weekends)
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly
Physical & Work Environment Requirements
- Ability to sit or stand for extended periods.
- Regular use of hands/fingers for computer work (typing, clicking, etc.).
- Walking within offices or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Navigate a typical office setting, including attending in-person meetings or collaborating across departments
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation & Schedule
- The exempt rate for this position is $22 per hour, based on location in Rochester, NY, and experience.
- General schedule is Wednesday – Sunday from 9:00am – 5:30pm
- Reports directly to Carl Palombi, Director of Repack
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Operations Associate - Part Time
Rochester, NY
Part-Time
WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!
Our Work Environment Includes
- Modern office setting
- Strong growth opportunities
- Flexible working hours
- Lively atmosphere
- A team that cares about one another
- Welcoming and inclusive culture
WeTheHobby,a trusted and respected brand in the sports entertainment industry, is looking for multiple part-timeEvening Operations Associatesto assist with our shipping operations. This is a unique opportunity to join an amazing team of professionals in one of the most exciting and evolving industries around.
This role is on-site at our innovative sports card store in the Neighborhood of the Arts in Rochester, NY. Join a forward-thinking team, raising the standards of sports collectibles, and playing a major role in an explosive and exciting industry.
Responsibilities
- Sort, verify, and pack sets of individual cards resulting from group card breaks
- Pack and ship normal sports card boxes and cases
- Perform fulfillment-related data entry
- Assist in receiving new products from suppliers (as needed)
- Manage inventory systems (as needed)
- Take on additional operational tasks based on performance/experience
Shift B
- Wednesday (5:00pm - 11:00pm)
- Thursday (5:00pm - 11:00pm)
- Friday (5:00pm - 11:00pm)
- Sunday (8:00am - 4:00pm)
Qualifications
- No industry experience is required, but experience in warehouse operations, fulfillment, or online commerce is a major plus
- Strong organizational and communication skills
- High attention to detail
- Sports knowledge is helpful
- Computer literacy (Microsoft Excel)
- Ability to follow instructions and work independently
- Availability for evening shifts (5:00pm - 11:00pm) and weekends (8:00am - 4:00pm)
Operations Associate
Rochester, NY
Full-Time
This role is on-site at our innovative sports card store in the Neighborhood of the Arts in Rochester, NY. Join a forward-thinking team, raising the standards of sports collectibles, and playing a major role in an explosive and exciting industry.
Responsibilities
Sort, verify, and pack sets of individual cards resulting from group card breaks
Pack and ship normal sports card boxes and cases
Perform fulfillment-related data entry
Assist in receiving new products from suppliers (as needed)
Manage inventory systems (as needed)
Take on additional operational tasks based on performance/experience
Qualifications
- No industry experience is required, but experience in warehouse operations, fulfillment, or online commerce is a major plus
- Strong organizational and communication skills
- High attention to detail
- Sports knowledge is helpful
- Computer literacy
- Ability to follow instructions and work independently
Physical Requirements
- Sit or stand at a workstation for extended periods of time.
- Occasionally bend, stoop, or ascend stairs in an office environment.
- Lift and carry items such as laptops, monitors, and small office equipment weighing up to 50 pounds.
- Navigate a typical office setting, including attending in-person meetings or collaborating across departments.
Compensation & Schedule
- Open availability is preferred, particularly during evenings and weekends.
- The salary range for this position is $18.00 - $20.00 per hour based on location in Rochester, NY, and experience.
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Retail Associate
Philadelphia, PA
Full-Time
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude!
All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site inPhiladelphia, PA, with strong upward mobility opportunities for short-term growth for successful performance.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
Qualifications
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay / salary for this position is $20.00 per hour, based on location in Philadelphia, PA
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Associate positions will be contingent upon successfully passing a background check following acceptance of the offer.
Senior TikTok Content Creator
Rochester, NY
Full Time
About The Role
The Senior TikTok Content Creator will define how WeTheHobby shows up on TikTok, turning streams, personalities, products, customers and behind-the-scenes moments into entertainment that reaches far beyond traditional collectors. This is a hands-on creative role for someone who wants to make things, experiment constantly and build an audience.
Position Expectations
- This is a full-time position requiring at least 40 hours per week, with flexibility during major releases, card shows and priority projects.
- Remain primarily dedicated to the TikTok team and its content goals.
- Be comfortable producing content at live events, with the ability to travel when needed
- Manage multiple projects, content release schedules and deadlines without sacrificing quality.
Responsibilities
- Create content that perform
- Conceptualize, shoot, edit, and publish TikToks
- Craft hooks that capture attention in the first 1-2 seconds
- Turn pulls, sports stories, reactions and live moments into compelling short-form entertainment
- Develop recurring series, challenges and original formats
- Build a viral content engine
- Spot standout moments across live streams
- Work with breakers, hosts, athletes, influencers, and customers
- Test hooks, pacing, captions, lengths, and calls to action
- Produce multiple high-quality videos daily
- Know TikTok deeply
- Track trends, creators, sounds, formats, and platform changes
- Understand retention, completion, rewatches, shares, saves, and audience behavior
- Study sports media, gaming, entertainment, streetwear, and creator-led brands.
- Build an audience, not just views
- Grow followers and returning viewers
- Establish recognizable personalities and content franchises
- Connect viewers to WTH live experiences without making every post an advertisement
- Own the creative process
- Pitch ideas relentlessly
- Experiment, learn quickly, challenge conventional hobby content, and take responsibility for results.
What We're Looking For
Required
- A portfolio of high-performing short-form content
- Demonstrated organic reach; strong editing skills in CapCut, Premiere Pro, or similar
- Expertise in hooks, pacing, retention, and storytelling; ability to shoot, edit, and publish independently
- Fluency in sports, entertainment, and internet culture.
Major plus
- Growth of an account to 100K+ followers
- Multiple videos above 1 million organic views
- Experience with sports media, athletes, entertainment brands, live commerce, collectibles, gaming, or recurring viral series.
Compensation & Schedule
- Schedule: Monday-Friday daytime. Occasional nights and weekends as applicable
- The salary range for this position is $63k-$77k
- To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
What Success Looks Like
Outcomes.
Consistent organic reach and follower growth; strong watch time and completion rates; repeatable high-performing content formats; an efficient publishing pipeline; more traffic and engagement for WTH live experiences; breakout videos reaching hundreds of thousands or millions of viewers.
How to Apply
Show us your work.
Send your three best TikToks or short-form videos (with view counts and your role), an account you helped grow, three ideas you would create for WeTheHobby, and a short explanation of why your content performs. Bonus: create a sample TikTok using publicly available WTH content.
We care more about creative instincts and results than degrees or traditional titles. If you know how to make the internet pay attention, we want to meet you.
Retail Associate
Kissimmee, FL
Full-Time
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude!
All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site inKissimmee, FL, with strong upward mobility opportunities for short-term growth for successful performance.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
Qualifications - Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation:
- The pay for this position is ~ $20 an hour, based on location in Kissimmee, FL.
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Location positions will be contingent upon successfully passing a background check following acceptance of the offer.
Retail Associate
Torrance, CA
Full-Time
About The Role
We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!
The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude!
All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site in Torrance, CA, with strong upward mobility opportunities for short-term growth for successful performance.
Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry
What You'll Do
- Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
- Be authentically you!
- Act as a positive, professional representative of the WeTheHobby brand.
- Greet customers with enthusiasm and engage in conversation about the hobby.
- Become a brand and product expert to expand trust and build relationships.
- Share your expertise of the product on the shelves, including new product releases.
- Understand the products customers are likely to ask about but not in our inventory.
- Show your customer curiosity by asking questions and demonstrating active listening.
- Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
- Create awareness of WeTheHobby live-stream breaks and social content.
- Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
- Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
- Manage inventory, including receiving, and maintaining stock levels of product.
- Execute sales and referral strategies, while maintaining top-shelf service.
- Employ proven sales methods to enhance the shopping experience and drive revenue.
- Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
- Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
- Help build and sustain a loyal, engaged collector community.
Qualifications
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
- Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
- Excellent verbal communication skills with coworkers, customers, and partners.
- Exceptional attention to detail when dealing with product and store appearance.
- Strong interpersonal skills with a focus on building and cultivating relationships.
- Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
- Basic computer proficiency and comfort learning new platforms and tools quickly.
- Passion for customer experience and a mindset focused on service excellence
- A team player that fosters trust and integrity through communication.
- Willing and able to work non-traditional business hours (nighttime/weekends).
- Growth-oriented mindset and ability to accept coaching and constructive feedback.
- Hospitality experience a plus.
- Knowledge of POS (point of sale) systems a plus.
- Experience with product listings, e-commerce, or social commerce a plus.
- Experience with buying/selling cards or collectibles a plus.
Physical Requirements
- Ability to stand for extended periods.
- Walking within retail or warehouse setting as needed.
- Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
- Regularly bend, stoop, reach above head or ascend stairs in an office environment
Compensation
- The pay / salary for this position is $20.00 per hour, based on location in Torrance, CA
- Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
- Reports directly to our onsite WeTheHobby leadership.
To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
Background Check Requirement: All offers for Retail Associate positions will be contingent upon successfully passing a background check following acceptance of the offer.
Work Location: In person